Purchase Terms and Conditions

All orders and purchases made through the facilities of this website shall be subject to the following terms and conditions. We may amend inaccuracies, correct errors, change or update information on this website at any time without notice at our discretion. This includes (but is not limited to) price and availability of items.

 

Processing and Delivery term

When your order has been placed, a confirmation email will be sent out immediately to the email address which you provided . If you do not receive a confirmation, please email us at info@ten-out-of-ten.com. Please allow 7-10 business days for your order to be processed. Once your order has been processed, you will receive a tracking number via email. All deliveries must be signed for. We will not be held responsible for any extra re-delivery fees or additional charges applied upon delivery of your items.

  • Domestic Orders – Delivery in Thailand is approximately within 7-10 business days. Delivery service will be handled by Thailand Post. Progress of the shipment can be tracked at this Link
  • International Orders – International delivery may take 7-21 business days depending on destination. Delivery service will be handled by Thailand Post. Progress of the shipment can be tracked at this Link

 

Payment methods

All prices are in USD. Only Paypal and bank transfer are accepted.

 

Shipping 

Free shipping on all items. Orders are usually processed and shipped out within 7-10 business days. We do not deliver on weekends or holidays. We do not ship to P.O. Boxes.

 

Duty and Taxes

International orders may be subject to customs and/or import duties once the package reaches the destination country. These additional charges are the responsibility of the recipient. We cannot control or predict these charges since custom policies vary widely from country to country.

 

Changes and Refunds

Once the order has been processed, we are unable to make changes or cancel your order. Since all of the delivery items are carefully checked and quality controlled, we reserve the right not to refund purchased items unless the product is clearly faulty. If the item received is damaged, please inform us within 5 business days from the date of delivery at EMAIL ADDRESS. We do not offer size exchanges. Full measurements of our products are provided on the information page of each item. We strongly suggest checking this before purchasing.

 

Country of manufacture

All clothes are made in Thailand.

 

Contact customer service

For any other inquiries please contact us at info@ten-out-of-ten.com

 

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